Shipping Policy

Effective Date: February 1, 2026

1. Overview

At Backyard Initiative, we are committed to delivering your order in a timely and transparent manner.

This Shipping Policy applies to all orders placed through:
https://backyardinitiative.com

Backyard Initiative is owned and operated by SKCO LLC.

2. Shipping Locations

We currently ship to:

United States only

3. Shipping Costs

We offer Free USA Shipping on most orders
Any exceptions will be clearly stated on the product page and at checkout
No hidden fees — all costs are shown before completing your purchase

4. Order Processing Time

Orders are processed within 1–2 business days (Monday–Friday)
Orders placed after 3:00 PM CST will be processed the next business day
Orders are not processed on weekends or public holidays

5. Delivery Time

Estimated delivery times:

Transit Time: 2–7 business days
Total Delivery Time: 3–9 business days (processing + shipping)

Please note:
Some products (especially large or high-demand items) may require additional handling time.
Any extended delivery times will be clearly stated on the product page.

6. Shipping Carriers

We use trusted carriers, including:

UPS
FedEx
USPS

7. Order Tracking

Tracking information is provided once your order ships
You will receive an email with your tracking number and carrier details

If you need assistance, contact:
support@backyardinitiative.com

8. Delivery Issues

Delays

If your order is delayed beyond the estimated timeframe, please contact us and we will assist promptly.

Lost Packages

If your order is confirmed lost in transit, we will:

Send a replacement OR
Issue a full refund

Damaged Items

If your item arrives damaged:

Contact us within 48 hours
Provide photos of the damage

We will arrange a replacement or refund.

9. Missing Items

If items are missing from your order:

Contact us within 7 days of delivery
Include your order number and details

We will resolve the issue promptly.

10. Incorrect Address

Customers are responsible for providing accurate shipping details
If an incorrect address is provided, additional shipping charges may apply for reshipment

11. Returns

Returns are accepted within 30 days of delivery
Items must be unused and in original packaging

For full details, please refer to our Return & Refund Policy:
https://backyardinitiative.com/pages/return-and-refund-policy

12. Contact Information

Backyard Initiative
Owned and operated by SKCO LLC

Email: support@backyardinitiative.com
Phone: (903) 350-1954
Address: 11765 County Road 133, Flint, TX 75762

13. Changes to This Policy

We may update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.